Privacy Statement

Our Privacy Policy

Spire Travel collects personal information when you request a quotation. We will use this information to provide you with a quote and the services requested should you decide to proceed. Spire Travel will not share information for marketing purposes with any third parties

Spire Travel values your privacy. This privacy policy explains how we collect and use your personal information and why we do this. This policy relates to your use of this website. All personal information is kept on a secure server and encrypted devices.

What information do we collect?

When you request a quote or make a booking at www.spiretravel.co.uk , we ask for and collect personal information. Typically, we will hold the following information: –

• Your name.
• Your address including postcode.
• Telephone numbers (Mobile & Land Line)
• E-Mail address.
• Any additional information you enter on our website.

On what basis do we collect this information?

Our lawful basis for collecting this data is Contract as outlined by the Information Commissioner’s Office.

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/contract/

How do we use your personal information?

We use the information you provide to enable us to provide you with a quotation or to complete a booking.

Any information we collect about customers’ browsing habits is only used for statistical analysis and allows us to continuously improve the Spire Travel website and the services offered to our customers.

If you choose to proceed with a booking our drivers will have selected access to your details to enable them to provide the transfer requested, this data will be held by them for a maximum of one month unless you personally authorise a driver to retain your details.

Spire Travel will not share your information for marketing purposes.

How long do we keep your personal information?

If you request a quotation, we will keep data for as long as is needed to provide you with the service you requested.

If a booking is made, we will retain your data in order to facilitate future bookings until such time as you request us to delete your data.

Access to your information and how to correct it.

  At any time, you may obtain the personal data that we have collected through our website by completing the Request Personal Data link-  https://www.spiretravel.co.uk/gdpr-request-personal-data/

Which is also displayed at the bottom of our Website.

If you have made a booking, we may also hold additional information which you can request by emailing enquiries@spiretravel.co.uk . We will respond to a request within 48 hours.

We want to make sure that your personal information we hold is accurate and up to date. You may ask us to correct or remove information you think is inaccurate or no longer necessary.

Cookies

When you visit our website for the first time you will have the option to choose which type of cookies are used.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org

You can set your browser not to accept cookies and the above website will explain how to remove cookies from your browser.

Security

We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your personal information.

Any questions?

If you have questions or concerns about the way your personal data is being used, please contact us at enquiries@spiretravel.co.uk

You are entitled to make a complaint to the Information Commissioners Office by telephone on 0303 123 1113 or via live chat at www.ico.org.uk