Reliable high quality airport taxi serving
Salisbury, Andover, and Winchester

Frequently Asked Questions

How can I book an Airport transfer?

You can book your Airport transfer online using our booking form, over the phone or by sending us an email through the contact page on this website.

We recommend using the booking form – as it will prompt you to provide all of the information that we require to complete your booking successfully.

What information do you require from us to make a booking?

We require full contact, address, airport and flight information. If you make your booking using the booking form, this will prompt you for everything that we require.

Are your drivers licensed and checked in any way?

We are fully licensed and insured. All of our drivers are also licensed private hire drivers and hold a current and up to date DBS (Disclosure and Barring Service) enhanced certificate. They have also undertaken a level 2 safeguarding course and are fully inducted and trained to our company procedures before starting employment.

We undertake work for many Private Schools and Guardianships and have a great deal of experience in completing Airport transfers for young people and unaccompanied minors.

What payment options do I have for my Airport transfer?

You may pay for your Airport transfer in cash at the time of travel, or you can pay in advance with a card or by bank transfer. Once you indicate your preference, we will forward you instructions along with the booking confirmation.

We complete numerous Airport transfers, do you offer account facilities?

Yes, we are pleased to offer account facilities to frequent flyers. Once this has been set up you will receive a single invoice per month for all travel in the previous period and we offer 21 day payment terms from the date of the invoice.

If you would like to enquire about establishing an account facility, please email us to request an account application form.

Will I receive a confirmation for my booking?

Yes, you will receive a full confirmation for your booking via email.

We are travelling with young children, do you supply child seats for the journey?

Yes, we are able to supply child seats as required and this free of charge. If you wish to use your own seats, we can also arrange storage of the seats while you are away and arrange for them to be brought back to the Airport on your return. All of our vehicles are fitted with ISOFIX compatible fittings.

What happens if I have to cancel the trip?

You can cancel your journey any time up to 24 hours before your journey and receive a full refund. Cancellations received with 24 hours of travel will be charged fully for the 1st leg of your journey.

We are not sure how long it takes to get to the airport, can you assist with this?

If you provide us with the flight time, we can suggest a suitable time to leave, based on our experience of travel time to the desired Airport, taking into account the time of day and the day of the week that you are travelling on.

How can I contact you if there are any issues?

You can reach us via email at enquiries@spiretravel.co.uk or by phone 03333 442700. When you call, please press option 1 and you will be directed to a controller who will be pleased to deal with your enquiry.

Our return flight has been delayed, what should we do?

We track your flight, so will usually be aware of delays to your flight. We will then adjust our collection to suit your new flight arrival time. If the delay causes us any issues, we will call or text you to alert you to any issues. Although we do track the flight status, it is always helpful for us to have as much information as possible, so if you are aware of a delay, then please do try to let us know.

My flight is landing early, will the driver be there to meet me?

We do our best to meet early flights and in most circumstances, we can accommodate the early arrival. However, it is not always possible to meet a flight that is very early due to other driver commitments. If we feel that you may come through to the arrivals hall before our driver arrives, then we will have texted or called you to let you know of any possible delay to your onward travel.

Where will the driver meet us on our return?

We operate a full meet and greet service. You will be met in the arrivals hall by our driver who will be holding a meet and greet board, that will be displaying your name. The driver will also send you a text message after you land, alerting you to their details, so that you can get in touch if required and confirming the meeting point.

We may need to stop during the journey for a comfort break of refreshment, is this possible?

Fresh water is always available in the vehicle for your comfort. If you do require to stop during your journey then our drivers will be more than happy to accommodate this.

Do your vehicles have Air conditioning?

Yes, we operate an executive fleet and all of our vehicles are equipped with climate control. All of our cars have a full leather interior, Sat Nav and are also tracked in real-time by our office.

I just want to say thank you for a great service.  Really appreciated your guys and the whole service was awesome! Hope you have a merry Christmas. Thanks again, 

Larry Kopczynski

Our trip to Kent & return with Andy was a pleasure. He is probably the best driver we’ve ever had.

Louise & Richard

I want to first thank you for the transport last Friday evening from Heathrow to Salisbury. Keith was very charming and accommodating. He was an absolute professional and a pleasure to speak with along the drive.

 

Kim

We recently used Spire Travel to take us to and collect us from Heathrow.  Both James and Adrian were immaculately turned out, punctual and very good drivers.  Excellent service, would not hesitate to use again and recommend to others.

Immaculate and Punctual

Good Morning Dave and Steve,

 

RE: Booking ref: 025652 

 

George and I want to thank you and our wonderful drivers Cliff and Andy for exceptional service. Excellent drivers, professional, informative, on time and helpful.  

 

 A very special shout out to Andy.  George accidentally left his cell phone in Andy's car.  He realized this when we past thru security.  When we arrived at our gate and checking all bags we could not find Georges cell phone, we called Andy.  Fortunately for us Andy had a pickup at the airport and was still there.  TSA would not let George leave but sent one of their agents to to retrieve Georges cell phone from Andy, a very happy ending.

 

An excellent experience from the beginning email communication exchanges to our return home at Heathrow, you all made it so easy for us.

 

Thank You

 

Cheryl and George Meeter

Cheryl and George

Choosing a vehicle from our fleet

Executive saloons and estate cars

Our Executive level saloon or estate with full leather interior and climate control is perfect for 1 to 4 passengers with luggage.

  • Full Leather
  • Climate Control
  • Bottled Water
  • 4 Passengers
  • 4 Luggage Cases
Choose Vehicle
Luxury MPV’s

Our luxury MPVs can handle up to 6 passengers and luggage in a comfortable environment.

  • 6 Passengers
  • Climate Controlled Air Conditioning
  • Bottled Water
  • Conference seating in some vehicle
  • 6 Passengers
  • 6 Luggage Cases
Choose Vehicle

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